Privacy Notice

Reconnect Learning is committed to protecting your personal information and being transparent about how we collect, use, store and share data.

Last updated: June 2026

1. Who We Are

Reconnect Learning provides alternative provision, tutoring, mentoring, SEND support, functional skills, GCSE support and education services for learners, families, schools, local authorities and professionals.

For data protection purposes, Reconnect Learning is the data controller for the personal information we collect and process.

Contact:
Email: info@reconnectlearning.co.uk
Telephone: 01708 918728

2. What Information We Collect

We may collect and process the following types of personal information:

• Parent/carer names and contact details
• Learner names, dates of birth and education history
• School, local authority or professional referral information
• SEND, EHCP, medical, attendance, wellbeing or safeguarding information where relevant
• Contact form enquiries submitted through our website
• Tutor recruitment information, including CVs, references, qualifications and safer recruitment checks
• Safeguarding records, incident reports and concern forms
• Newsletter sign-up details, where consent has been given

3. Why We Use Personal Information

We use personal information to:

• Respond to parent, school and professional enquiries
• Process referrals for learners
• Assess learner needs and plan suitable education support
• Deliver tutoring, alternative provision and mentoring services
• Safeguard children, young people and vulnerable learners
• Communicate with parents, carers, schools and local authorities
• Recruit, vet and manage tutors and staff safely
• Meet our legal, safeguarding and contractual responsibilities
• Send newsletters or updates where consent has been given

4. Lawful Basis for Processing

We process personal information under the UK GDPR using one or more of the following lawful bases:

• Consent – for example, newsletter sign-ups or optional communications
• Contract – where we are providing education services
• Legal obligation – where we must keep records or meet safeguarding duties
• Legitimate interests – to operate and improve our services
• Vital interests – where information is needed to protect someone from harm
• Public task – where we work with schools or local authorities in support of education and safeguarding

5. Special Category Data

Some information we process may be sensitive, such as SEND information, health information, safeguarding concerns, EHCP details or wellbeing needs. We only collect this where necessary to support the learner, meet safeguarding duties, or provide appropriate education provision.

6. School Referrals and Local Authority Referrals

Where a school, local authority or professional makes a referral, we may receive information about a learner’s education, attendance, behaviour, SEND needs, safeguarding concerns, risk assessments and support requirements.

This information is used only to assess suitability, plan provision, manage risk and provide appropriate support.

7. Parent and Carer Enquiries

When parents or carers contact us, we may collect contact details and information about the child or young person requiring support. This allows us to respond to enquiries and discuss suitable provision.

8. Website Contact Forms

If you complete a contact or referral form on our website, the information you provide will be used to respond to your enquiry and, where appropriate, progress a referral.

9. Tutor Recruitment

When tutors or staff apply to work with Reconnect Learning, we may collect information including CVs, qualifications, employment history, references, DBS information, right to work checks, training records and safer recruitment documents.

This information is used to assess suitability and ensure safer recruitment standards are followed.

10. Safeguarding Records

Safeguarding records are treated as highly confidential. Where there is a safeguarding concern, we may share relevant information with appropriate agencies, including schools, local authorities, social care, the police, LADO, MASH or other safeguarding professionals.

We will only share safeguarding information where it is necessary, proportionate and in the best interests of the child or young person.

11. Newsletter Sign-Ups

If you sign up to receive newsletters or updates, we will use your email address to send relevant information. You can unsubscribe at any time.

12. Who We Share Information With

We may share personal information with:

• Parents and carers
• Schools and colleges
• Local authorities
• Safeguarding agencies
• Exam centres or education providers, where relevant
• Tutors or staff involved in delivering support
• Professional advisers or insurers, where necessary
• IT, website or email service providers who support our systems

13. How We Store Information

We store personal information securely using password-protected systems, restricted access and appropriate organisational measures. Information is only accessed by those who need it for their role.

14. How Long We Keep Information

We only keep personal information for as long as necessary. Retention periods may vary depending on the type of record, legal requirements, safeguarding duties, contractual requirements and business needs.

Safeguarding records may need to be kept for longer in line with statutory guidance and good safeguarding practice.

15. Your Rights

Under UK data protection law, you have rights including:

• The right to access your personal information
• The right to correct inaccurate information
• The right to request deletion of information in certain circumstances
• The right to restrict processing
• The right to object to processing
• The right to withdraw consent where consent is used
• The right to complain to the Information Commissioner’s Office

16. Contact Us About Your Data

If you have any questions about this Privacy Notice or how your personal information is used, please contact:

Reconnect Learning
Email: info@reconnectlearning.co.uk
Telephone: 01708 918728

17. Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve your concern.

You also have the right to complain to the Information Commissioner’s Office:

ICO Website: www.ico.org.uk

18. Updates to This Privacy Notice

We may update this Privacy Notice from time to time. The latest version will always be available on our website.