Parents, carers & learners
You may be looking for focused tuition, mentoring or help rebuilding confidence in education. You can ask about the options without needing to know exactly which provision to choose.
Make a referral
A fresh start.
An individual plan.
Looking for teaching, mentoring or a different route back into learning? Tell us a little about the support you are exploring and we can discuss a suitable next step.
Let’s explore the fit
Who can make an enquiry?
Families, learners, schools and referring professionals can get in touch. We discuss each enquiry individually to understand the request and whether the support needed is available.
Schools & professionals
You may be exploring alternative provision, supplementary learning or support with engagement and reintegration. Include your organisation and role so we can discuss the referral with the appropriate person.
Support shaped around the learner
What are you looking for?
Choose the closest support area in the form, then mention any additional areas in your brief outline. If you are unsure, select “Other / not sure” and tell us what you hope the support will help the learner achieve.
Alternative provision
Explore an individual route back into learning and positive routines.
One-to-one tuition
Discuss English, maths and other agreed learning priorities.
Online learning
Explore whether online sessions would suit the learner and their circumstances.
Mentoring
Build confidence, motivation, practical skills and future aspirations.
SEND & engagement support
Discuss adjustments, barriers to learning and ways to support participation.
Not sure yet
Start with a conversation about the learner’s interests and next steps.
From enquiry to a clear plan
What happens next?
After your enquiry, we discuss what the learner needs and whether suitable support is available. If the proposed provision is a good fit, we agree the information and arrangements needed before it can start.
Initial enquiry
Share your contact details, the learner’s broad age group and the support you are exploring. Keep detailed learner records for an agreed secure route.
Suitability discussion
Discuss learning priorities, available support, preferred setting and timetable. This helps establish whether the proposed provision is suitable.
Further information
If further learner information is needed, agree what is relevant and how it can be shared securely to inform the plan.
Agree the next step
Before learning begins, confirm the provision, costs, timetable, responsibilities, communication and review arrangements. A start date follows agreement, not simply submission of the form.
Useful information
What should I include?
A broad outline helps us understand your request without collecting detailed learner records at this stage.
- Your role or relationship to the learner.
- The learner’s age group, rather than their date of birth.
- The type of support and main learning goals.
- A preferred delivery format, if you have one.
- An approximate start timeframe and hours, if known.
Helpful to know
Your referral questions.
Do I need a confirmed diagnosis to enquire?
No. You can explain the type of support you are looking for without providing diagnostic records. Any adjustments or specialist needs relevant to suitability can be discussed at the next stage.
Can I discuss suitability before sharing learner records?
Yes. This form is a starting point for a conversation. Keep the initial message general; further information can be requested through an agreed route if needed.
Does a referral enquiry guarantee a place?
No. Provision depends on suitability, capacity and agreed arrangements. Costs, responsibilities and any proposed start date need to be confirmed separately.
Can I request tuition and mentoring together?
Yes. Choose the closest support area and mention tuition and mentoring in your brief outline. We can discuss an appropriate balance of support and whether it is available.
Can I request policies before proceeding?
Yes. All our policies, including safeguarding policies, are available on request. Contact us to request copies or visit our Policies & Safeguarding page.
Your first step
Ready to talk about a referral?
Tell us a little about the support you are exploring. The form opens in a pop-up, and our team will contact you about the next steps.
Please do not include the learner’s full name, date of birth, detailed medical information or confidential records in this initial enquiry. We can arrange a secure way to provide further information if needed.
Read our privacy notice for details of how enquiry information is handled. Other policies are available on request.