Tell us what matters
Share strengths, interests, current concerns and what has already been tried. Keep the first enquiry general; detailed learner records can be shared later through an agreed secure route.
Home / Learning & support / Parents and Carers
Parents and Carers · UK-wide enquiries
Let’s find a way forward together.
Clear, welcoming support for families exploring a different approach to learning, tuition or a positive next step.
Discuss a referral →Talk to our team
Who this can support
Start with the learner.
For parents and carers who want to understand the options, discuss a learner’s needs or explore how personalised learning could help.
Explore the options
Talk through the teaching or support needed and whether one-to-one or group work, online or face to face, would be suitable and available. Agree the setting, timetable, costs and who would arrange or fund it.
Stay involved
Agree who you can contact, how updates will be shared and when to review the plan, including your child’s experience of the sessions.
For parents and carers
Know what your child’s support will involve.
Learning and support
The individual plan identifies what will be taught, the skills to practise, how sessions will be adapted and what a manageable starting point looks like.
Your part in the plan
Agree who you can contact, how your child’s views are heard, what updates you will receive and when you will review the support together.
Qualifications and practical arrangements
Check the subject or award, level, exam-entry arrangements and any separate fees. Confirm the timetable, delivery setting, costs and cancellation terms. A direct enquiry does not itself confirm funding.
Explore the detail: HAF programmes · GCSE support · Functional Skills · ESOL · Safeguarding and policies.
Before you begin
Your questions, answered.
Can a parent contact Reconnect directly?
Yes. Parents and carers can enquire directly. An enquiry does not guarantee funding or a placement; the proposed arrangements are agreed after discussing suitability and responsibilities.
How do we arrange support?
Start with a referral enquiry. We discuss needs, suitability, delivery, timetable, costs and review arrangements before a placement is agreed. Please keep identifying learner records for an agreed secure information-sharing route.
Can we request policies first?
Yes. All policies are available on request through our policy request form.
Let’s explore the next step.
Tell us about the support you are looking for.