Policies & safeguarding
Clear expectations, respectful relationships and the wellbeing of learners sit at the heart of our approach. All our policies, including safeguarding policies, are available on request.
Speak up. Ask for help.
If something has happened, or you are concerned about a learner’s safety or welfare, share the concern promptly. You do not need to be certain that harm has occurred before asking for help.
Tell a trusted adult if you feel unsafe, someone is hurting you or something online is worrying you. You can speak to your tutor or ask to speak to the Designated Safeguarding Lead.
You do not have to manage a worry on your own. It is okay to ask for help, even if you are unsure how to explain what has happened.
Use your agreed Reconnect Learning contact to ask for the Designated Safeguarding Lead (DSL). If you do not have those details, select “Request a safeguarding callback” and leave your contact details without including learner information.
Keep detailed safeguarding records out of a general enquiry form. Ask for a suitable way to share sensitive information.
National guidance
Our work with children and young people is informed by applicable national safeguarding and education guidance. These official sources help explain the responsibilities relevant to each learner, setting and placement.
Statutory guidance for schools and colleges in England. It informs our work with commissioning schools, which remain responsible for safeguarding pupils they place in alternative provision.
A statutory multi-agency safeguarding framework relevant to organisations working with children in England. Specific legal duties depend on the provider’s status and functions.
Practical, non-statutory safeguarding guidance for providers such as private tutors and holiday clubs.
Guidance that informs lawful safeguarding information sharing. It applies directly where its statutory scope is met; duties depend on the organisation, role and service arrangements.
Guidance for schools, local authorities and relevant settings in England. It informs the placement responsibilities agreed with commissioners.
A reference for supporting learners with special educational needs and disabilities and working with commissioners. Specific statutory duties apply to the bodies named in the code.
Voluntary standards for non-school alternative provision. These are a reference for practice, not accreditation or a claim of government approval.
These sources principally concern England. Requirements differ across the UK and by the type of provision. We work with commissioning schools and other partners on the responsibilities relevant to each placement, alongside applicable local safeguarding procedures.
Policy information
There are no policy downloads on this page. Tell us which document or topic you need and we can provide the relevant policy information. If you are unsure what to ask for, explain your question and we can help identify the appropriate document.
Ask about policies and procedures covering:
Ask about expectations and support relating to:
Ask about arrangements relevant to the provision, including:
Ask about how information, feedback and concerns are handled:
This page provides an overview. The relevant policy sets out the detailed procedures and responsibilities.
Requesting a copy
Learners, families, schools, commissioners and other professionals can request copies of our policies.
Open the policy request form and select the policy you need, or describe the information you are looking for. You can also request the safeguarding policy alongside other documents relevant to a placement.
Helpful to know
Yes. Contact us to request the information you need when considering whether provision is suitable.
Yes. Our safeguarding policies are available on request, along with other policies relevant to the provision.
Ask for the procedure for reporting allegations or concerns about staff and the appropriate person to contact. If your concern involves the safeguarding lead, ask for an alternative senior contact. The relevant council publishes its arrangements for allegations against people working with children, including the role of the local authority designated officer (LADO). Follow that council’s reporting route; arrangements for members of the public and professionals may differ. If someone is in immediate danger, call 999.
Information should be handled carefully and shared only where appropriate. Safeguarding concerns may need to be shared with relevant professionals or agencies to help protect a learner. Absolute confidentiality cannot be promised.
Contact us to request the complaints policy and the appropriate route for your concern. If the issue is about a learner’s safety, use the safeguarding route rather than waiting for a complaints response.
Please tell us the format or support you need when contacting us so we can discuss suitable arrangements.
Tell us what information you are looking for and we can help you find the relevant document.
RECONNECT LEARNING · SAFEGUARDING
Leave the reporting person’s contact details and choose the urgency of the callback request. Do not include learner details. Choosing Urgent does not alert an emergency service or guarantee an immediate response.
Open the safeguarding callback request form
Only contact details and the urgency of the callback request are requested. Do not include learner details.
RECONNECT LEARNING
Tell us which policy you need and we'll respond using the email address you provide.
