Safeguarding Team
Reconnect Learning has named safeguarding leads and clear routes for reporting concerns.
View SafeguardingInformation for Parents and Carers
Helping Your Child Reconnect With Learning
Support for families whose children are struggling with school attendance, anxiety, SEND, EHCP needs, confidence, exclusion, EBSNA or other barriers to education.
You may be looking for help because:
Your child is anxious about school
Attendance has become difficult
Your child has SEND or an EHCP
Your child has lost confidence in learning
Your child has been excluded or is awaiting placement
You are unsure what support may be available
Relationship First
Personalised Support
Parent Partnership
Safeguarding-Led
Clear Communication
You Are Not Facing This Alone
When education becomes difficult, families need understanding as well as answers
It can be upsetting and exhausting when your child is struggling to attend, feels anxious about learning or no longer believes that education can work for them.
Reconnect Learning takes time to understand your child’s experiences, strengths, needs and current situation. Our aim is to help families explore calm, realistic and personalised steps forward.
“We begin by asking what is making education difficult for your child, not by blaming them for finding it hard.”
Common Family Concerns
Reasons parents and carers contact us
School Anxiety or EBSNA
Your child becomes distressed, overwhelmed or unable to attend school consistently.
SEND or EHCP Needs
You are concerned that your child’s communication, learning, sensory or emotional needs are affecting education.
Persistent Absence
Attendance has reduced and your child needs a supported route back into meaningful learning.
Exclusion or Placement Breakdown
Your child has been excluded, is at risk of exclusion or no longer has a suitable placement.
Loss of Confidence
Your child believes they cannot learn, has stopped trying or feels embarrassed about being behind.
Waiting for a School Place
Your child needs education and routine while waiting for a suitable placement or decision.
Academic Gaps
Your child has missed learning and needs personalised English, Maths, GCSE or Functional Skills support.
Wellbeing and Motivation
Your child needs support with confidence, emotional literacy, routines and willingness to engage.
Preparing for the Future
Your child needs support with life skills, careers, college, training or preparation for adulthood.
How Reconnect Learning May Help
Flexible education and support around your child
Home Tuition
Personalised learning in an agreed home setting where home-based support is suitable and safely arranged.
Learn about Home TuitionOnline Tuition
Live, structured online learning for children who currently find remote access more manageable.
Learn about Online TuitionAttendance and EBSNA Support
Relationship-led support to understand barriers and rebuild confidence, routine and participation.
View Attendance SupportSEND and EHCP Support
Adapted education shaped around communication, learning, sensory, regulation and independence needs.
View SEND SupportWellbeing and Mentoring
Trusted-adult support focused on confidence, emotional readiness, resilience and motivation.
View Wellbeing SupportReconnect 12™
A structured 12-week re-engagement and reintegration programme for learners who need a supported pathway forward.
View Reconnect 12™Functional Skills and GCSE Support
Personalised English, Maths and subject support based on your child’s current starting point.
Explore Academic SupportLife Skills
Practical learning for communication, money, cooking, organisation and greater independence.
View Life SkillsMentoring and Careers
Support with confidence, aspirations, college, training, applications and future planning.
View Mentoring and CareersOur Parent-Friendly Approach
We take time to understand before making a plan
We do not believe in one programme for every child. We consider what your child enjoys, what they find difficult, what support already exists and what a realistic next step might look like.
Your child’s voice and experiences
Strengths, interests and goals
SEND, communication and sensory needs
Confidence, wellbeing and relationships
Academic starting points
A manageable and meaningful next step
Working With Your Child
Trust comes before pressure
Some children need time to feel safe with a new adult or new routine. We aim to be calm, consistent and clear while gradually introducing learning and expectations at a pace the child can manage.
Relationship-led support
Clear professional boundaries
Predictable routines
Positive and respectful communication
Regular review of what is helping
Progress towards independence
How Support Is Usually Arranged
Schools and Local Authorities often commission provision
Many children are referred and funded by a school, Local Authority or another responsible organisation. Parents can contact us to discuss the situation, but a conversation does not automatically mean that provision has been approved or funded.
School referral or inclusion funding
Local Authority tuition or alternative provision
SEND or EHCP-related arrangements
EOTAS-style commissioned provision
Private arrangements where available and agreed
What You Can Do
Helpful steps before or after contacting us
Speak with your child’s school or SENCO
Ask what support and reasonable adjustments have been tried
Request copies of relevant plans and reports
Share your child’s views and what happens at home
Ask who has authority to approve funding
Contact us for an initial conversation about possible options
Getting Started
A simple first conversation
1
Contact Us
Tell us what is happening and what you are worried about.
2
We Listen
We learn about your child’s current needs, strengths and support.
3
Clarify the Route
We discuss whether a school, Local Authority or private route may apply.
4
Referral and Planning
If support is commissioned, relevant information and safeguards are reviewed.
5
Support Begins
Your child starts a planned, personalised programme where accepted and agreed.
What Families Can Expect
Clear, respectful and professional support
Honest Communication
We will explain what we can provide, what requires approval and what sits outside our role.
Safe Planning
Safeguarding, risk, access and communication arrangements are considered before delivery begins.
Personalised Targets
Support is planned around the child’s starting point and agreed outcomes.
Regular Updates
Updates are shared through the agreed school, commissioner or family communication route.
Learner Voice
Your child’s views help us understand what is helping and what may need to change.
Review and Next Steps
Progress is reviewed and recommendations are made for continued support, transition or reintegration.
Safeguarding and Safety
Your child’s welfare comes first
Safer Recruitment
Tutors and staff are subject to appropriate checks, references, vetting and induction.
View Policies and ComplianceHome and Online Safety
Delivery arrangements include risk assessment, professional boundaries and clear communication expectations.
View Policies and ComplianceReporting a Concern
Concerns linked to Reconnect Learning should be shared promptly through our safeguarding route.
Report a Safeguarding ConcernComplaints
Families can raise concerns or complaints through our published process.
View Complaints InformationEmergency Help
If a child is at immediate risk of harm, contact emergency services on 999.
View Safeguarding GuidanceParent Resources
Looking for more guidance?
Our blog shares practical information about EBSNA, attendance, SEND, EHCPs, alternative provision, confidence, wellbeing and helping children reconnect with education.
Visit Our BlogImportant information for families
Reconnect Learning is an education and alternative provision provider. We do not make statutory EHCP, EOTAS, placement or funding decisions and we do not replace emergency, clinical or social-care services.
Contacting us does not automatically confirm that a place, tutor or funded package is available. Any support must be suitable, safely planned, accepted and formally agreed before it begins.
Frequently Asked Questions
Questions parents often ask
Can I contact Reconnect Learning directly?
Yes. Parents and carers can contact us for an initial discussion, although many packages require approval and funding from a school or Local Authority.
Can I pay privately for support?
Private arrangements may be possible depending on the service, suitability, staffing and current availability. Please contact us to discuss this.
Can support take place at home?
Potentially, where home tuition is suitable, safely risk assessed and formally agreed.
Can my child learn online?
Yes, where online tuition is suitable for their needs, access and safeguarding arrangements.
Can you help a child with SEND or an EHCP?
Yes. Relevant needs and EHCP outcomes can inform the support plan, but statutory decisions remain with the responsible authority.
Can you help with school anxiety or EBSNA?
Yes. We provide relationship-led attendance, wellbeing, tuition and reintegration support where suitable.
Do you provide GCSE and Functional Skills support?
Yes, subject to the learner’s level, agreed route and availability of a suitable tutor.
Will Reconnect Learning enter my child for exams?
Not automatically. Exam entry, access arrangements and centre services must be confirmed separately.
Can you guarantee that my child will return to school?
No. We support progress towards agreed outcomes, but reintegration depends on the child, receiving setting and wider professional plan.
How quickly can support begin?
This depends on the referral, information available, suitability, safeguarding, risk assessment, funding and staffing.
Will I receive updates?
Communication and reporting arrangements are agreed before support begins and may involve the parent, school and commissioner.
What should I do if I am worried my child is unsafe?
If there is immediate danger, call 999. For concerns linked to Reconnect Learning, use our safeguarding contact route.
Let’s talk about your child’s next step
Tell us what is happening, what support is already in place and what you are most worried about. We will listen and help you understand whether Reconnect Learning may be able to support the next stage.